Faq

Delivery & Orders

Can I change or cancel my order?

We start processing your order right away to ensure fast delivery. Once it’s marked as dispatched, we can’t make changes or cancellations.

  • Please double-check your address before placing your order—we’re not responsible for incorrect details entered at checkout.
  • If you have any concerns, email goddessofwealth123@gmail.com and we’ll do our best to help.
  • Refunds, when applicable, are processed back to the original payment method.
Do you ship worldwide?
Yes, we ship to most countries. For any regions we can’t deliver to, you’ll be notified at checkout.
How much is delivery?
Shipping rates are calculated at checkout based on your location. We aim to keep shipping costs as low as possible while using reliable carriers.
Can I track my order?
Yes—once your order is dispatched, you’ll receive an email with your tracking number so you can follow its journey.
What if my order arrives damaged?

In the rare event your order arrives damaged:

  1. Contact us immediately.
  2. Keep the original packaging.
  3. Take clear photos of the damage.

We’ll resolve the issue quickly and arrange a replacement or refund.

What if my delivery is delayed?

We usually dispatch within 2 business days.

  • UK orders: 3–5 working days
  • International orders: up to 25 working days (customs delays possible)

During busy periods such as Black Friday or unexpected events like COVID-19, shipping may take longer. For the latest updates, check with your local postal provider.

Hair Oil

What are the benefits of your hair oil?
With consistent use, our oil:
  • Nourishes and moisturises the scalp
  • Leaves hair feeling softer and stronger
  • Supports overall hair health and shine

Results vary depending on your hair type, lifestyle, and routine.

How long does the oil last?
  • Shelf life: Up to 28 months from the date of manufacture (printed on the base of your bottle)
  • Usage: A 100ml bottle lasts around 6 months with regular use
How should I store the oil?
Store in a cool, dry place away from direct sunlight to preserve freshness and potency.
Will it make my hair greasy?
Our lightweight formula absorbs well into most hair types. For fine hair, start with a small amount and focus on the scalp, then wash out after your preferred treatment time.
How soon will I see results?
Some customers notice softer, shinier hair within 2–3 weeks. For more noticeable improvements in strength, thickness, and reduced breakage, allow 6–8 weeks of regular use.
Can I use it during pregnancy?

Our oil contains up to 1% essential oils. We recommend:

  • Speaking to your GP before use
  • Performing a 24-hour patch test behind your ear to check for sensitivity
Is it safe for coloured or dyed hair?

Our oil contains up to 1% essential oils. We recommend:

  • Speaking to your GP before use
  • Performing a 24-hour patch test behind your ear to check for sensitivity
Where can I find the full ingredient list?
You can find all ingredients on our product page and packaging. For specific ingredient queries, message us on Instagram @DesiandRoots or email goddessofwealth123@gmail.com.

General Enquiries

Have your products been tested?

Yes. All products are examined at an independent testing facility, dermatologist validated, and officially deemed:

  • Clinically Tested
  • Kind to Skin
  • Safe for Skin
Are your products cruelty-free?
Absolutely—we never test on animals and are proudly cruelty-free certified.
Are your products vegan-friendly?
Yes—all of our products are 100% vegan.
Can your products treat medical conditions?
Our products are designed to nourish and care for hair, but they’re not a substitute for medical treatment. For any health-related concerns, please consult your GP.
Are your products suitable for children?

Yes—our oil is safe for all ages and hair types. We recommend:

  • Patch testing before use
  • Using at your discretion for young children